Terms & Conditions
TERMS AND CONDITIONS
To offer the most suitable and affordable services, Conscious Retreats apply the following terms and conditions. By booking our retreats, workshops, events or coaching sessions, you state that you have read and agree with the following terms and conditions. Terms & Conditions updated on 25 April 2022
1. CANCELLATION POLICY
1.2. Cancellations of coaching sessions by the Client must take place minimum of 12 hrs before the beginning of that session. Any sessions scheduled before 9 am have a cancellation fee of 100% if cancelled after 8 pm the night before. Exceptions can be made and are at the discretion of Conscious Retreats and depend on circumstances.
1.3. Retreats, workshops, events and coaching sessions at discounted rates cannot be refunded. Exceptions can be made and are at the discretion of Conscious Retreats and depend on circumstances. Rescheduling is subject to availability.
1.4. Gift vouchers are not refundable.
1.5. All cancellation are only valid if in writing and sent to hello@consciousretreats.co.za
1.6. A 10% admin fee will be charged on any refunds.
1.6. COVID-19 exceptions:
1.6.2. In case of travel limitations imposed by the governments, we allow for rescheduling when the travel restrictions have been lifted. The credit is valid until end of 2023.
1.6.3. If Conscious Retreats needs to cancel the retreat due to COVID-19 issues, rescheduling will be given (free of charge). This rescheduling can take place until end of 2023.
1.6.4. If you need to rescheduling due to COVID-19 or any other reason, the first rescheduling is complimentary. A flat rescheduling fee of R2,000 is charged for the second rescheduling. We don’t allow to reschedule more than two times.
1.6.5. Rescheduled retreats are non-refundable and can’t be changed.
2. PAYMENT TERMS & METHODS
2.2. Please consult the pricing on the website for the most up to date prices.
2.3. Available payment methods: • cash (in person coaching sessions only) • credit card (Visa or MasterCard)* • EFT (local or international) * additional fees may apply
2.4. The Client is solely responsible for the management of recurring payments
3. DISCOUNTS
3.2. Discounted rates must be paid in advance for the retreats booked and are non-refundable unless cancelled by Conscious Retreats without provision of alternative retreat dates.
4. COPYRIGHTS
4.2. All materials, images, exercises, videos, and any other content or media provided as part of Conscious Retreats courses, workshops, and coaching sessions are entirely for your personal use. They may not be shared, copied, resold or in any way sent to third parties, either for profit or for personal use. No other use of the materials or information is authorized. Any violation of this may result in civil and/or criminal liabilities
5. CONFIDENTIALITY
5.2. All your data, including personal information, contact details, and payment details are and will remain confidential in compliance with the POPI act regulations. Unless we are legally required to divulge this information by request, or you give Conscious Retreats explicit permission in writing to share it on your behalf.
5.3. Participating in our retreats, workshops and events means you permit Conscious Retreats to refer anonymously to any of your breakthroughs or experiences in promotional material – e.g. when appearing on Facebook, or Instagram posts, to help other people who may be in similar situations. It will ALWAYS be entirely anonymous, and we will never refer to any identifying features, e.g. your name, location or relate to a specific circumstance. You may, at any time, withdraw this permission
6. GUARANTEES
Conscious Retreats do not make any guarantees about your results and cannot guarantee a specific outcome, e.g. 10kg weight loss by X date or zero anxiety by X date. Personal results may vary depending on individual efforts, and an infinite number of external factors. Conscious Retreats will aim to provide you high level of services, share various extra videos and reading materials, helping you to get the most out of any program, but Conscious Retreats is not liable for any loss, damage or other expense you may incur as a direct or indirect result of coaching or other services used, especially where/if you have not followed the course as directed. A note on our retreats, workshops, events and coaching. We do not offer therapy, counselling, or mentoring. We believe that you have all the answers within and that you are the expert of your life. We will not be telling you what to do. We will rather ask you lots of questions so that you generate high-quality thinking and come up with the relevant answers that will get you unstuck. Please bear in mind that coaching is a process and not a quick fix. Commitment and integrity coupled with the dedication to you will get you moving forward. Conscious Retreats reserve the right, at any time, to stop any related process with the Client if we believe our methodologies are not suitable for the issues at hand. We may be able to suggest other treatment, but take no responsibility for any other service or recommendations after that. None of our methods, advice or systems replace, or in any way officially support, any guidance or treatment plan set out by a qualified physician, psychotherapist, psychiatrist, therapist, or counsellor.
7. LIABILITY
The Client certifies that they are physically and mentally fit, and that they have not been cautioned, by a qualified medical professional, to not participate. They confirm that there are no physical and mental health-related reasons or problems, which preclude their participation in this activity. The Client acknowledges that Conscious Retreats will use this Release of Liability to govern all actions and responsibilities at retreats, events, workshops and coaching activities. By confirming the reservation of the activity, the Client hereby certifies that they are over 18 years old, they have read this document and fully understand its content, they are aware that this is a release of liability and a contract and accept it of their own free will. For general questions arising out of these Terms & Conditions, please email hello@consciousretreats.co.za
